DoctorLink Online Consultations

  • SGPS has also been commissioned by South West London and the CCG to commence the roll out of DoctorLink, an online consultation service among practices in Sutton
  • Sutton CCG decided to implement DoctorLink at scale to provide better support to practice staff and patients and help streamline the demand and access within primary care services
  • All practices are diverted to the hub where all DoctorLink dispositions and outcomes are managed by staff

Implementation in two phases

Phase 1: Administrator to deal with all online consultations and process them – make appointment in Extended Access hub for patient, contact patient on practice behalf etc.

Phase 2: A clinician in the service (this could be a GP, ANP or Pharmacists, will triage all online consultations made by patients, on behalf of practices and make the necessary clinical decision